Freehand HQ

Privacy Policy

Teamwork at the
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This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide to us in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Freehand HQ Ltd
124 City Road, London, United Kingdom, EC1V 2NX
Company Registration Number: 15955726
Contact: operations@freehandhq.com

2. What Data We Collect

We may collect the following types of personal data:

  • Identity Data: Name, job title, company name, etc.
  • Contact Data: Email address, phone number, postal address.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, and operating system.
  • Usage Data: Information about how you use our website, services, and communications.
  • Marketing and Communications Data: Preferences in receiving marketing from us and communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may provide data by filling in forms, contacting us via phone, email, or post.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing actions.
  • Third Parties: We may receive personal data from third-party providers such as analytics providers (e.g., Google Analytics), advertising networks, and search information providers.

4. How We Use Your Data

We will only use your personal data where the law allows us to. Most commonly, we will use your data in the following ways:

  • To provide and manage our services.
  • To communicate with you, respond to inquiries, or offer customer support.
  • To process payments, if applicable.
  • To improve our website, services, and user experience.
  • For marketing purposes, where you have consented.
  • To comply with our legal obligations, including record-keeping.

5. Legal Basis for Processing Your Data

We rely on the following legal grounds to process your personal data:

  • Performance of a contract: When processing is necessary for the performance of a contract we have with you.
  • Consent: Where you have given clear consent for us to process your personal data for specific purposes.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, and these are not overridden by your rights.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

6. Data Sharing

We may share your personal data with:

  • Service Providers: Third parties who provide services such as IT support, payment processing, and marketing.
  • Professional Advisors: Lawyers, auditors, and insurers to comply with legal obligations.
  • Government Authorities: If required by law for legal or regulatory purposes.

We do not sell or rent your personal data to third parties.

7. International Transfers

We may transfer your data outside the UK or EEA (European Economic Area) when working with international clients or service providers. In such cases, we ensure that appropriate safeguards are in place, such as the use of standard contractual clauses, to protect your personal data.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

The length of time we retain data varies based on the type of data and the reason it was collected. For example:

  • Client data is kept for the duration of the business relationship and a period thereafter as required by law.
  • Marketing data will be kept until you opt out of receiving communications from us.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete data.
  • Erasure: Request that we delete your personal data, where appropriate.
  • Restriction: Request that we limit the processing of your personal data.
  • Data Portability: Request transfer of your personal data to another service provider.
  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at operations@freehandhq.com

10. Security of Your Data

We take reasonable steps to protect your personal data from unauthorized access, use, disclosure, or destruction. Our security measures include encryption, firewalls, and secure server hosting. However, please note that no method of transmission over the internet is 100% secure.

11. Cookies

Our website uses cookies to collect information about your browsing activities to improve functionality and user experience. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please check back periodically to review updates.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us:

Email: operations@freehandhq.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority: www.ico.org.uk.